Questions & Answers About Personalised Coolers

At Personalised Stubby Holders, we pride ourselves on providing quality stubby holders, printed with your logo or branding artwork and delivered Australia wide. We offer these frequently asked questions, to help you know what we can do to help you.

Questions About Drink Chillers

What is the Turnaround Time on Branded Coolers?

We stock our products locally and then brand them in Australia, meaning that our standard turnaround time is a quick two weeks from the finalisation of artwork to delivery. If you are in a hurry, we can work even faster – as little as three days turnaround for some products. If a particular product is out of stock, this can increase the turnaround time. In this situation, we will either arrange for another product or sort out an acceptable alternate delivery schedule.

What Payments Do You Accept For Orders?

For your convenience, we can take payments in a variety of different ways.

  • Direct bank transfer
  • Cheque
  • Credit card (Visa, Mastercard, American Express)

We regret that, at present, it is not possible to accept PayPal payments.

Do You Deliver Personalised Stubbies All Over Australia

Yes, as we are Australian owned and operated we deliver stubby coolers with your branding to anywhere in Australia. Our standard delivery time frame is two weeks from your invoice payment if ordering from a capital city on the East Coast. Shipping to other capital cities can usually be accomplished within two weeks but may take up to an additional week for delivery. For orders from regional areas, please ask our sales staff for estimates on delivery time. We are not currently able to ship overseas.

Our deliveries are handled by third-party courier services, meaning that we are unable to take responsibility for unforeseen transport delays.

What is the Minimum Quantity That Can be Ordered?

So that we can provide you with the cheapest possible pricing on quality branded stubby coolers, it is necessary for us to set a minimum order quantity for our products. For most of our range, this minimum is 50 units. Please ask our sales staff for details, but be advised that it is seldom possible to sell fewer units than the minimum.

What is the Ordering Process For Custom Coolers?

  • We suggest that you take the time to browse our website and find the stubby cooler design that best suits your needs.

  • Once you've seen a cooler style that works for your organisation, simply call or email our friendly sales staff. They are branding experts, and they will talk you through the process of picking the right product for you.

  • Your sales manager will work out a quotation and email it to you on our letterhead.

  • If you’re happy with the estimate, send us your logo or branded artwork for us to print on your chosen stubby coolers. This image should be in EPS, AI or PDF format, with vectorised outlines.

  • Our graphic design team will send you a virtual artwork proof showing what your product will look like when completed. If you approve, we move to the next stage.

  • We forward you an invoice for your order per our original quotation. Payment is up front before production.

  • Once payment is received, we begin printing your personalised stubby coolers!

  • Your bulk stubby order is delivered to your door by our third party freight company

Is There A Warranty on Your Stubby Range?

We guarantee our products will arrive free of defects in manufacture and with quality printing. In the event of receiving defective or misprinted merchandise, please contact our sales staff who will help organise the return and replacement of the defective goods.

Promotional Stubby Cooler and Branding Questions

Drink Holder Delivery and Order Questions