Returns Policy

Our priority is to ensure that every order from Personalised Stubby Holders meets your expectations for quality and service. With our custom stubby holders crafted to your unique specifications, we take extra care to guarantee satisfaction at each step. This returns policy outlines when returns, replacements, or refunds may be considered, ensuring clarity and peace of mind with every purchase.  

Eligibility for Returns 

Incorrect Items Received 

If the items you receive vary significantly from the approved proof or order details, please reach out to our customer support team promptly. We will arrange a return and ensure the correct items are delivered without delay. 

Defective or Faulty Products 

If any defects or faults are identified upon receiving your order, you may be eligible for a replacement or refund. Report any issues within 14 days, and our team will work swiftly to address and resolve the matter. 

Damage During Transit 

In the event that items are damaged during shipping, notify us immediately. We will assist you in filing a claim with the courier service and coordinate a replacement or refund, as appropriate. 

Shortages 

If the quantity of items received is less than ordered, please let us know within 14 days. We will supply any missing items or process a refund for the shortfall. 

Non-Returnable Situations 

Delivery Delays 

While we strive to adhere to delivery timeframes, external factors with courier services may sometimes affect arrival times. Refunds cannot be issued for courier-related delays. For urgent orders, please consult with us beforehand to discuss options. 

Change of Mind 

Due to the custom nature of our stubby holders, returns for change of mind are not possible once production has begun. We encourage careful review of your design proof before approval to ensure your satisfaction with the final product. 

Misuse of Products 

Items damaged through improper use are not eligible for returns or refunds. For guidance on product care and handling, feel free to contact our team prior to making your order. 

At Personalised Stubby Holders, our goal is to provide not only high-quality, custom-designed stubby holders but also a seamless, transparent experience for each customer. This policy is crafted to give you confidence in every purchase decision. We value your trust in us and are here to ensure your satisfaction with our products. Explore more at www.personalisedstubbyholders.com.au and let us bring your brand to life with quality you can rely on.