Shipping information
Personalised Stubby Holders stocks its brandable products locally and prints them in Australia. This way, we keep turnaround time to a minimum. We aim to get your branded products to your door, anywhere in Australia, usually within 2 weeks of acceptance of your acceptance of final artwork. At present, we are unable to deliver outside of Australia.
Be aware that interstate freight can affect the distance your products will need to travel, and consequently may require a longer delivery time. For capital cities within Australia, we advise a turnaround time of:
- Sydney: 1-2 weeks
- Melbourne: 1-2 weeks
- Brisbane: 1-2 weeks
- Canberra: 1-2 weeks
- Perth: 2-3 weeks
- Adelaide: 2-3 weeks
- Hobart: 2-3 weeks
- Darwin: 2-3 weeks
Delivery to regional cities and rural areas can affect delivery time. When ordering from outside of a capital city, please ask our expert sales staff for a delivery time estimate.
For selected products, express orders are possible, sometimes with as little as three days turnaround. Please ask our sales staff for details. Very large orders and bundled delivery is also possible, but may affect delivery times.
All our deliveries are handled through third-party courier companies. As such, we are not able to guarantee delivery time, or accept responsibility in the event of unexpected delay. Since our couriers require a signature for delivery, it is not possible to deliver to a PO box
Returns policy
As an Australian company, we are bound by Australian consumer law, including laws affecting returns and refunds. This returns policy exists in addition to your legal rights as an Australian consumer, and in no way supplants or them.
Accepted returns:
We will accept return and replace or refund any items that you have ordered if one or more of the following conditions has been met:
- Incorrect order received. The products that are delivered to you are differ fundamentally from the products you have ordered -- e.g. incorrect product, incorrect brandng.
- Product is faulty, broken or defective upon arrival. If you receive a defective product, your order will be replaced if stock is available, otherwise it will be refunded.
- Damage incurred in transit. If your product incurs damaged the freight/delivery process, a refund will be claimed on your behalf from our courier service.
- Undersupply of Products. If fewer units are delivered than were ordered, alert us within two weeks so that we may supply additional units, or refund the difference.
If any of these situations occurs, please speak to your friendly sales contact and inform us of the problem, as soon as possible. Our staff will assist with the return process, and ensure quick and satisfactory remedy of the situation.
We do not accept returns if:
- Order arrives late. We take great pains to ensure the fastest possible turnaround time for your order. Since our freight is arranged through a third party courier service, we are unable to take responsibility should delivery be delayed.
- Change of Mind. Our stock cannot be reused once it has been custom branded. Therefore, we are unable to accept returns or offer refunds in the event that you should change your mind about your product or design after production has commenced.
- Product is damaged through improper use. If your goods arrive in good condition but broken through improper use (whethr deliberate or accidental), we are unable to accept return or offer replacement or refund..
